Privacy Policy:
Last updated: 24th Oct 2025
Teravita Wellness operates the website, www.teravitawellness.com (the “Site”) and the related services (collectively, the “Services”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.
- Scope
This Privacy Policy applies to all visitors, users and others who access or use the Services. By accessing or using our Services you agree to the collection, use and disclosure of your personal information in accordance with this policy.
2. Information We Collect
We may collect or process the following types of personal information:
- Contact details: your name, email address, shipping address, billing address, phone number.
- Account credentials: username, password, preferences, settings if you create an account.
- Payment and transaction information: payment method, payment card information, transaction history, shipping & fulfilment data.
- Communications and support data: your messages to us, responses, feedback, reviews, customer-support requests.
- Marketing & behavioural data: items viewed or added to cart/wishlist, purchase behaviour, preferences, engagement with our marketing campaigns.
- How We Collect Information
- Directly from you when you provide it (for example when you create an account, place an order, subscribe to a newsletter, contact customer service).
- Automatically when you use the Services (via cookies, web beacons, tracking technologies).
- From third-party service providers or platforms (for example payment processors, shipping carriers, analytics providers).
4. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and manage your account, process orders, fulfil and ship purchases, handle returns, exchanges, or refunds.
- To personalise your experience on the Site (for example recommending products, remembering preferences).
- To send you administrative communications (order confirmations, shipping updates, customer service responses).
- To send marketing and promotional communications (with your consent where required) and to display targeted advertisements.
- To detect, prevent and respond to fraud, security threats or abuse.
- To comply with legal obligations, resolve disputes, enforce our Terms of Service and policies.
- To improve, maintain and optimise our Services (for example analysing usage trends, testing features).
5. Sharing and Disclosure of Information
We may share your personal information as follows:
- With service providers and contractors who perform services on our behalf (payment processing, shipping and fulfilment, analytics, customer support).
- With our affiliates or business partners (for marketing, promotions) subject to your consent where required.
- In connection with a corporate transaction (merger, sale, acquisition, bankruptcy) where your personal information may be transferred.
- With law enforcement, regulatory bodies or other third parties as required by applicable law, to comply with legal process or to protect our rights.
- With your consent or at your direction.
6. International Data Transfers
Your information may be transferred to, stored, or processed in locations outside your country of residence. Where required, we will ensure appropriate safeguards for such international transfers in accordance with applicable law.
7. Cookies & Other Tracking Technologies
We and our partners use cookies, web beacons, local storage, and similar technologies to collect device and usage information, to remember your preferences, to enable certain features, to perform analytics, and to serve you advertising. You can manage or disable cookies via your browser settings (although this may impact your experience on the Site).
8. Security & Data Retention
We take reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission or storage is 100 % secure and we cannot guarantee absolute security. We retain your personal information as long as required to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes or enforce our agreements.
9. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request amendment of inaccurate or incomplete personal information.
- Deletion: request deletion of your personal information (subject to legal or contractual retention obligations).
- Opt-out: opt out of certain processing such as targeted advertising or marketing communications.
- Consent withdrawal: where we process your information based on consent, you may withdraw your consent.
We will not discriminate against you for exercising any of these rights. Please note we may need to verify your identity before acting on your request and may decline in certain circumstances permitted by law.
- Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take steps to delete such information. - Links to Third-Party Sites
Our Services may contain links to websites, apps or services operated by third parties. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any such sites before providing your personal information.
- Changes to This Privacy Policy
We may amend this Privacy Policy from time to time (for legal, operational or business reasons). We will post the updated policy on the Site and indicate the “Last updated” date at the top. Continued use of our Services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Teravita Wellness
Email: support@teravitawellness.com
Address: A203, RKS Godrej, Dreamland society, Chembur, Mumbai, 400071, India